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    1. #26
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Merc63)

      Quote, originally posted by Merc63 »
      As was mentioned, you can often get OEM glass from them. I haven't asked for OEM glass, and I haven't noticed any wavyness, even in the PT's curved windshield. The BMW and Range Rover were fairly flat, but they haven't been weak, even the heated RR one, so lighter may not be a bad thing. It may not always be as good as OEM, but I don't think it's enough to call it "crap" yet. Now, if it cracked easy, tended to chip/scratch easy (like I've seen from some aftermarket windshields) then yeah, I'd be inclined to agree. And who knows, that may be model specific, too.
      It'd be interesting to find out the difference if they have to make one custom for the Mitsu, like it seems he was told might happen.

      Safelite actually makes their own glass. They have several plants in the US. There were some problems with the first few batches of glass but that was corrected. Some of their glass is fine. In fact, a lot of the Safelite branded glass I've installed is better than the Mexican or Chinese made glass. It just depends. Honestly, the tech installing the glass makes more of a difference than the part itself. Good tech = good install 99% of the time.
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    2. #27
      Member randyvr6's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (NJRoadfan)

      Quote, originally posted by NJRoadfan »
      If you have a choice between the house brand and a name brand (PPG, Pilkington, AP Tech, etc.), go with the name brand. If OEM is the only thing available, Safelite will install that, your insurance company will pay for it regardless since no aftermarket replacement option exists.

      Modified by NJRoadfan at 8:29 AM 3-23-2010


      I worked for a major OE glass supplier for many years. Just keep in mind that Safelite does not provide any OE glass to any auto manufacturer. All they do is replacement glass. Does that mean it is inferior? , not necessarily, but just something to keep in mind.

      The other big ones listed above (PGW; formerly PPG, AGC; formerly AP Tech, Guardian, and Pilkington; formerly Libbey Owens Ford), all supply OE glass around the world to a variety of automakers. They are all used to satisfying the OE requirements and use the same processes etc.
      Quote, originally posted by Doedrums »
      Honestly, the tech installing the glass makes more of a difference than the part itself. Good tech = good install 99% of the time.

      I agree 100 % with that statement. The problem is that how does the average consumer have any idea on the capability and skill of the installer. I was always hesitant to have it changed in a parking lot or driveway. I always prefer to have it done in their shop where they have everything they need and aren't in so much of a hurry to get out of there quickly.


      Modified by randyvr6 at 10:22 AM 3-23-2010

    3. #28
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      Re: anyone used Safelite Auto Glass to replace their windshields? (stlgrym3)

      I've used Triumph Auto Glass twice with no problems, fast service. I think they are pretty national as well. Just in case you want to comparison shop [IMG]http://**********************/smile/emthup.gif[/IMG]
      Quote Originally Posted by phryxis View Post
      sprayed it on, waited some time, and proceeded to go at it with a scraper, some pliers, and a lot of f-ing hard work.

    4. #29
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Fe2O3)

      Quote, originally posted by Fe2O3 »
      I've used Triumph Auto Glass twice with no problems, fast service. I think they are pretty national as well. Just in case you want to comparison shop [IMG]http://**********************/smile/emthup.gif[/IMG]

      Triumph/Diamond is now owned by Safelite.
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    5. #30
      Member Fe2O3's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Doedrums)

      Quote, originally posted by Doedrums »
      Triumph/Diamond is now owned by Safelite.

      Oops, well that figures.... [IMG]http://**********************/smile/emthup.gif[/IMG]
      Quote Originally Posted by phryxis View Post
      sprayed it on, waited some time, and proceeded to go at it with a scraper, some pliers, and a lot of f-ing hard work.

    6. #31
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (randyvr6)

      Quote, originally posted by randyvr6 »
      I agree 100 % with that statement. The problem is that how does the average consumer have any idea on the capability and skill of the installer. I was always hesitant to have it changed in a parking lot or driveway. I always prefer to have it done in their shop where they have everything they need and aren't in so much of a hurry to get out of there quickly.

      I installed auto glass for eight years and there is no difference in a shop or mobile install. A good company and tech will have all the materials they need and then some. Heck, my work van was better equipped than most shops I'd been to. We were given the latest and greatest tools and materials. I couldn't complain about that at all. That was Safelite BTW.
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    7. #32
      Member dieselraver's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (NJRoadfan)

      Quote, originally posted by NJRoadfan »
      Generally OK, just be weary of crappy cheapo windshield glass. Safelite's "house brand" and other no-name Chinese brands tend to show wavy distortions in the glass. If you have a choice between the house brand and a name brand (PPG, Pilkington, AP Tech, etc.), go with the name brand. If OEM is the only thing available, Safelite will install that, your insurance company will pay for it regardless since no aftermarket replacement option exists.

      Modified by NJRoadfan at 8:29 AM 3-23-2010

      FYI - VW uses Pilkington as OEM, my sister had her pass side window replaced by them, they had to custom cut a window for her took 1 day, the only difference between the OEM vs replacement was there was no VW logo on it. but the pilkington was there.
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    8. #33
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Fe2O3)

      Quote, originally posted by Fe2O3 »
      Oops, well that figures.... [IMG]http://**********************/smile/emthup.gif[/IMG]

      Yeah, they are the 800 pound gorilla of the glass business. When I went to work for them in 2004, they did 20% of the auto glass business in the US. The next largest competitor did 6%. Now that they've bought up many of the larger regional chains, who knows what their market share is. Also, for the euro-snobs, in 2006, Safelite was bought out by the Belron corp. So having Safelite replace your glass is mad-tyte euro, yo!
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    9. #34
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (dieselraver)

      Quote, originally posted by dieselraver »
      FYI - VW uses Pilkington as OEM, my sister had her pass side window replaced by them, they had to custom cut a window for her took 1 day, the only difference between the OEM vs replacement was there was no VW logo on it. but the pilkington was there.

      No, they did not custom cut a window. This stuff is made in massive factories using machines that do the cutting, curving, lamination and in the case of side windows, tempering. They extra day was to get it delivered from a supplier. Also, VW uses Sekurit as much or maybe more than Pilkington. Same thing with Shatterprufe.
      And if love remains, though everything is lost, we will pay the price but will not count the cost. -Neil Peart
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    10. #35
      Member randyvr6's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Doedrums)

      There is times when a certain glass supplier gets the contract for an entire vehicle, and other times when 1 supplier may have the tempered glass and someone else has the windshield. Everytime there is a new vehicle, there is a new round of quotes, and the next supplier is chosen based usually upon the pricing first and previous quality metrics second.
      Typically, the supplier who has the OE business for a particular part uses that tooling to make the replacement parts but with their own logo. The other suppliers of aftermarket glass and those who didn't get the OE contract will buy parts on the open market and reverse engineer them to make a copy to sell in the aftermarket as replacement glass.
      I worked for one of the big OE suppliers for a long time before I got downsized. They sold OE and aftermarket glass. If there was a car that they did not supply the OE glass for, they would buy some parts and copy them to avoid having to pay full price buying them from a competitor. Since Safelite supplies no OE glass that is how they operate their business.

    11. #36
      Member randyvr6's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (Doedrums)

      Quote, originally posted by Doedrums »
      I installed auto glass for eight years and there is no difference in a shop or mobile install. A good company and tech will have all the materials they need and then some. Heck, my work van was better equipped than most shops I'd been to. We were given the latest and greatest tools and materials. I couldn't complain about that at all. That was Safelite BTW.

      Never said one couldn't get a good install in a parking lot, just that my preference was to have them do it in the shop. It has nothing to do with tools; I just think an installer is more comfortable working on a car inside the shop than outside in a parking lot or driveway.
      I worked as a Quality Engineer for a major OE supplier for nearly 20 years, so I am just a little particular about glass getting installed in my cars. Now if someone wants to replace one in my driveway with me looking over their shoulder and critiquing their work , then that is a different story.


      Modified by randyvr6 at 11:22 AM 3-23-2010

    12. #37
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      I had them replace my wifes front windshield. Everything is great. I recently called them about replacing mine and got 3 different quotes....so I called a different place (b/c I don't like being screwed with) and got an even lower price than safelites lowest price.
      http://www.glassusa.com

    13. #38
      Member Doedrums's Avatar
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      Re: anyone used Safelite Auto Glass to replace their windshields? (randyvr6)

      Quote, originally posted by randyvr6 »
      There is times when a certain glass supplier gets the contract for an entire vehicle, and other times when 1 supplier may have the tempered glass and someone else has the windshield. Everytime there is a new vehicle, there is a new round of quotes, and the next supplier is chosen based usually upon the pricing first and previous quality metrics second.
      Typically, the supplier who has the OE business for a particular part uses that tooling to make the replacement parts but with their own logo. The other suppliers of aftermarket glass and those who didn't get the OE contract will buy parts on the open market and reverse engineer them to make a copy to sell in the aftermarket as replacement glass.
      I worked for one of the big OE suppliers for a long time before I got downsized. They sold OE and aftermarket glass. If there was a car that they did not supply the OE glass for, they would buy some parts and copy them to avoid having to pay full price buying them from a competitor. Since Safelite supplies no OE glass that is how they operate their business.

      100% correct. [IMG]http://**********************/smile/emthup.gif[/IMG]
      And if love remains, though everything is lost, we will pay the price but will not count the cost. -Neil Peart
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    14. #39

      Re: anyone used Safelite Auto Glass to replace their windshields? (Doedrums)

      I had a great experience with Safelite. Would use them again.

    15. #40
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      Re: anyone used Safelite Auto Glass to replace their windshields? (randyvr6)

      Just found this, it might be biased so take it for what its worth: http://www.ultrabond.com/whywindshields.pdf
      Basically OEM windshields are held to higher standards for stress and such. They are also going to fit the car best.
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    16. #41
      We had a horrible experience.
      We went to their shop on Old Georgetown Road in Bethesda, MD.
      It was a hot day, but their work was just awful. The glue wasn't dry, fit was horrific, and they didn't tape it down to hold it in place while it dried.
      It was so bad they agreed to re-do the rubber weatherstripping.
      The 2nd round it was "less bad", but still far, far from a quality job.
      Thank God I was selling the car, and the new owner was OK with it. I would not have been satisfied if I weren't selling it.
      Sounds like other shops are find, so just avoid that location.

    17. #42

      Re: anyone used Safelite Auto Glass to replace their windshields? (EricTheRad)

      I had a very good experience with Safelite as well. They used their house brand windshield which was made somewhere in North Carolina, IIRC... I inspected it before it went in, because I've seem some crappy windshields go in previous cars (not done by Safelite). Cost $230 or so, took about an hour at their shop, which was right down the street from my work. Looks just like the OEM Volvo windshield-- minus the pits, scratches and cracks...
      There is a reason they are so big- If they sucked, they wouldn't be in business.

    18. #43

      Re: anyone used Safelite Auto Glass to replace their windshields? (stlgrym3)

      Safelite my a**, called them just right now, they quoted me 1100 installed using their own manufactured glass. f*ck that, i just ordered through my dealership, an oem window for much cheaper than that. i was expecting less than 400 bucks from all the info i was gathering.

    19. #44

      Re: anyone used Safelite Auto Glass to replace their windshields? (dieselraver)

      Quote, originally posted by dieselraver »
      FYI - VW uses Pilkington as OEM, my sister had her pass side window replaced by them, they had to custom cut a window for her took 1 day, the only difference between the OEM vs replacement was there was no VW logo on it. but the pilkington was there.

      Ohh, well thats nice to hear - the passenger side front door glass in my car is Pilkington and I was always like wtf is this cheap noname sh*t.
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    20. #45

      Re: (deucestudios)

      Quote, originally posted by deucestudios »
      They came and took the broken window out of my Cherokee, told me it had surface rust in the windshield frame, and that because of that, they would not put a new one in.
      Needless to say, I flipped out on the guy.

      I spent the weekend grinding out the rust, prepped & painted it.
      They came back out that Monday morning, and dropped it right in.

      I had a Jetta that had rust around the windshield frame, removed the old windshield, repaired the rust and painted the entire windshield bed area with POR-15. Then got Safelite to put a new windshield. The tech they sent out was a complete moron and I have no idea why I let him work on my car First, he got to my garage before me, and replaced the windshield on the wrong car. I had a red mica 88 GTI sitting outside the garage, and the car to get the windshield was a black 90 Jetta inside the garage. At the time of setting up the appointment, they asked all kinds of questions, year, model, color, license plate #, etc. I even stated that there was no windshield in the car, etc. So I got a new windshield on the GTI for free. There wasn't even anything wrong with the old one. The bad part was that the installation job the tech did blew nuts, hard. So then he tells me that he will have to "scrape off all the old paint" on the Jetta, because "the windshield needs something to stick to". Yeah I guess he meant bare metal...
      So to make a long, frustrating story short, I ended up getting a new windshield in both cars, for free, from Safelite. Then things were nice. For a while anyways...the windshield in the Jetta ended up cracking on it's own about a year later, no impact or anything. Crappy quality apparently.
      The original tech got fired.
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    21. #46
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      Re: anyone used Safelite Auto Glass to replace their windshields? (stlgrym3)

      Quote, originally posted by stlgrym3 »
      Safelite my a**, called them just right now, they quoted me 1100 installed using their own manufactured glass. f*ck that, i just ordered through my dealership, an oem window for much cheaper than that. i was expecting less than 400 bucks from all the info i was gathering.

      On a ****ing Evo?! WHY?
      They did mine, including the auto rain sensor for under $500, and that was using OEM glass (they don't make a replacement for my car).
      I think you must have talked to an idiot.

    22. #47
      Senior Member ClockworkChad's Avatar
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      i have USAA insurance, who has safelite as their preferred provider. they replaced my windsheild in about 30 minutes while i was at work, the guy was very freindly and professional and the windshield is great. 2nd time ive used them, would recommened them to anyone based on the quality of service i recieved.
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    23. #48
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      Re: anyone used Safelite Auto Glass to replace their windshields? (stlgrym3)

      yep.
      they are fine. i think i have had them do two or three.
      they come to your house, work... whatever. takes them an hour or two to finish the work.
      no hassles in my dealings with them.
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    24. #49
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      The only experience I've had with Safelite wasn't all that great. This was back in '01 when I had them install window glass on the Crown Vic that had been vandalized with the pass. side front door window busted out.
      My gripe isn't with the glass quality at all--it's with their quality of service, notably one of their techs who didn't know WTF he was doing and seemed to be employed just to **** the affected door up as much as possible during window replacement.
      Speaking of windshields and labor practices, the exact same Crown Vic, a '94 model, had its windshield replaced back in '96 shortly before I bought the car and its windshield wasn't correctly installed so there was an air leak at the base of the driver side A-pillar which would make itself known at any speed over 40 mph. I have no idea who replaced the windshield but again the glass quality wasn't the problem--it was whoever installed it.

    25. #50
      Member Dandbest's Avatar
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      My experience with Safelite was horrible. When I had my R32 a rock hit the windshield and cracked it. I have glass coverage on my policy with Geico and they use Safelite. The guy showed up to my house to change the windshield and in the process damaged both A pillars inside the car and outside the car. Had me go to their office so the manager could see it. When I got there the manager told me that if I wanted it done right I should have brought the car to the shop instead where they have more "control", but said that they would fix the damage they caused. Came back a week later to pick up the car and found that they had resprayed the a pillars but not very well cause it was a different shade of white and the actual paint had small cracks in it. At least they had replaced the a pillar covers inside the car. At that point I told them that the car is going to my bodyshop so they can fix the car and they told me to contact the main office so they can pay me. I had my car fixed, but never got paid because the main office said that I should've had the original shop redo the work....should've sued them...
      So long story short, they suck.

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